This is my first app-store review - I normally don’t write reviews but had to say something about this poorly organized company.
It may be that Wag will work for you if you need quick, one-off walks. Hence, two stars instead of one.
In my case, I need a reliable, recurrent midday walker 5 days a week — for this, Rover is much better.
My issues with Wag:
- The app interface is clunky, and not neatly organized. The Rover app is much better/more intuitive.
- You don’t have control over who gets assigned to your pup — much of the assigning and communication is done through the Wag team. Some may prefer the middle man, but I was getting texts from two different numbers from various Wag staff, a mixture of automated and real messages. A hot mess. With Rover, all organizing and communicated is facilitated by YOU and the WALKER.
- I have been trying to cancel my walk request and delete my account for two days now. Customer service is terrible. They told me they cancelled my walk request, yet, other numbers are texting me telling me that they’ve assigned new walkers to me.
- It is an absolute pain to get your account deleted. Customer service said they would call me back within an hour - HA. Still waiting. It’s like, once you’re in, you’re trapped! A customer/user should have the power to delete their own account without having to play phone tag with customer service.
TL;DR: Do yourself a favor, and just use Rover. Wag is a newer company and clearly still has many kinks to work out.